5024 Broadway Ave.
Haltom City, TX  76117
817-222-7700

Utility Customers

The fax line in Utility Billing is currently down. We are working to resolve the issues as soon as possible.

Notices

New Service or any Transfer of Service will need to be done between the hours of 8:00 a.m. & 4:00 p.m. No new water accounts will be opened after 4:00 p.m.



The City Council recently approved a $2.50 convenience fee for all credit/debit card payments for all City departments that take credit cards, effective March 16, 2017. This applies to all credit & debit card payments for water/sewer bills, municipal court fees, permit fees, library, recreation and all other payments.

The reason for adding the fee is to recoup the payment card interchange fees imposed by credit card processing companies. For FY2016, Haltom City paid approximately $150,000 for payment interchange fees.


Haltom City Customer Service Department

Customer Service Department

5024 Broadway Ave.
Haltom City, TX  76117

Hours of Operation

Monday-Friday 8AM-5PM

Contact Information

Director of Customer Service 817-222-7713
New Water Service 817-222-7718
Water Billing Questions 817-222-7717
Fax (Utility Billing) 817-222-7728
Municipal Court 817-222-7773

Customer Service Department

The Customer Service Department handles the planning, activities, and operations of the Haltom City Utility Billing and Municipal Court divisions. The goal of the department is to ensure customer service efforts appropriately meet the expectations of the community by understanding the customer’s needs and concerns, providing timely responses to inquiries, and assuring efficient and courteous service.

Haltom City Utility Billing

haltom city utility billingA division of the Customer Service Department, Utility Billing serves as the initiation and billing center for water utilities which includes sewer and refuse. Utility Billing handles service setup, billing, revenue collection, customer inquiries, problem resolution and complaint processing.

Utility Billing is the Haltom City's central cashier for processing all revenue transactions and bank deposits for all other City departments. Primary responsibilities include; insuring the accurate and timely billing and collection for services provided, assisting new and current residents with utility services, to notify refuse contractors of missed pickups and to resolve complaints to the best of our ability while preserving the requirements set by Haltom City ordinances. The daily overriding goal for each staff member of this division is to treat all customers in a friendly and fair manner.

Haltom City Municipal Court

haltom city municipal courtHaltom City Municipal Court is the Judicial Branch of city government and is operated out of the Customer Service Department.

The Haltom City Municipal Court is organized into two sections, the Judiciary and Court Administration. The mission of the Judiciary is to conduct business separate and independent of the other two branches of government and in doing so, providing fair and impartial justice to the citizens of Haltom City. The mission of the Court Administration is to support the Judiciary by assisting the public with competence and patience and by managing court operations with skill and economy.

Nothing contained herein is intended to be construed as legal advice.

News/Events

haltom city utility billing
posted: Aug 17th, 2016

Fund the Super 7

Every month, for less than a cup of coffee, you can help fund special projects throughout Haltom City. Residents and business owners who want to help can make a $.50 cent minimum donation on their… Read more...
haltom city veterans memorial dedication november 2016
posted: Mar 22nd, 2017

Veterans Memorial Park Fund

Haltom City and the Veterans Memorial Committee would like to thank Randy Haefli & Component Construction Company for their generous donation to the Veterans Memorial Park fund. Component… Read more...

News/Events

haltom city municipal court
posted: May 12th, 2017

Municipal Court - Class C Warrants

Through June 30, 2017 The City of Haltom City’s Municipal Court is offering amnesty for those with outstanding Class-C warrants (alias and capias pro fine) who establish a payment plan at the Haltom… Read more...

Haltom City - City Hall